Troubleshooting
Error when launching the application from your browser
Symptom
Java Web Start may inform you of an error about being unable to locate a resource.Cause
Your browser might be caching links to an older JNLP file.Remedy
- Clear your browser's cache
- Reload the application through your browser.
Error when launching the application from the Java Application Cache Viewer
Symptom
Java Web Start may inform you of an error about being unable to locate a resource.Cause
The Cache Viewer (or web proxy) might be caching copies of older libraries that have since been updated and which were not updated properly (possibly due to a poor network connection to the download servers).If you are using Java Web Start, the cache viewer program on Windows is called "javaws.exe" and its counterpart on Linux is called "javaws".
Remedy A
- Ensure that your Internet connection is working
- Exit the application
- Clear your browser's cache
- Reload the application through your browser.
Remedy B
- Ensure that your Internet connection is working
- Exit the application
- From the Cache Viewer program, run the "XSpace Simulator" application with the "Launch Online" button
- Repeat Step 2.
- Repeat Step 3.
Remedy C
- Ensure that your Internet connection is working
- Exit the application
- From the Cache Viewer program, remove the "XSpace Simulator" application.
- Clear your browser's cache
- Reload the application through your browser.